Each month the Spotlight box is specially curated for our membership, therefore we do not accept returns on subscriptions or items included in subscription boxes. We only replace items if they are defective, damaged, or missing from your shipment.
If an item arrives damaged or is missing from your box, send an email to firstname.lastname@example.org within 7 days of delivery and we will mail you a replacement item at no cost to you.
If the item is damaged, you will be asked to email us a photo of the item, which will be be used to improve quality assurance processes. Replacements are approved at the sole discretion of Spotlight Box.
All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.
Spotlight Box is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.